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Are you an experienced Customer Service professional with a driven, organized mindset, and strong time management skills? Do you know how to manage customer queries and requests? Are you able to process orders, modifications, and escalate complaints across a number of communication channels? Do you intuitively understand how to create brand promoters through over the top customer service? Are you detail-focused, experienced using CRMs and analytics, able to thrive in a fast-paced environment and excited to work for a SoCal lifestyle company?
If so, you might be the perfect fit for our ONYX Motorbikes Customer Service Representative position.
ONYX isn’t just a bike company, it's a community! We have devoted ride-along groups all over the US and an engaged following that loves our bikes and the lifestyle they represent. The ONYX team is dedicated to making the best, most fun, and exciting e-bikes possible. Our atmosphere is a mix of moto shop, skate shop, and production line filled with gear heads, artists, makers, and leaders coming together to create and deliver a product that is in high demand. As demand for our bikes increases so does the need for amazing people that can help us support our customer base and potential customers. We are always seeking talented, fun-loving, and team-focused individuals. If you are hardworking with a great attitude, this will be the best job you'll ever have!
About the Role:
A customer service representative supports customers by providing helpful information, answering questions, and responding to requests. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. To do well in this role you need to be able to remain calm when customers are stressed or upset.
Responsibilities include customer contact , phone and walk-in reception, contact follow-up, maintaining service ticket queue, working cooperatively across departments to ensure efficient business operations, fielding customer and potential customer inquiries, and flexibility in reaching customer service/business standards.
Our customers believe in our growing company and it is vital that they are followed up with in a timely manner. This timeliness allows multiple departments and individuals to work in sync. This in turn leads to efficient business operations.