Returns & Exchanges

RETURNS & EXCHANGES

Every bike is individually built to order which requires us to allocate funds to facilitate the build. On the date of purchase, a non-refundable fee of $299.99 will be deducted from the total refundable amount.

IMPORTANT: Please keep your original packaging for the bike for at least 30 days. In the event that you wish to return your bike, then we will need you to repackage and return it with the original packaging.

30 days after a bike is delivered, it will no longer be eligible for a return.

In the event of a valid return, the order must be returned to us in perfect condition. Shipping charges on returned merchandise are subject to change. Please email customer service at info@onyxmotorbikes.com to request your return.

RETURN INSTRUCTIONS

  1. Contact info@onyxmotorbikes.com to start your return. Please provide order number(s) and item(s) that you are requesting to return. 
  2. All returns must include an RMA form and RA number, which will be provided to you by a customer service representative.  
    IMPORTANT: Please note that any returns that are missing an RMA form and RA number will not be refunded.
  3. Refunds will be processed once the item has been received at our warehouse and inspected. Refunds can take 5-10 business days. 
  4. Please keep proof of the return. If the package is lost in transit we will need a receipt or tracking number to grant the refund.