Local Pick Up & Services
Congrats, you've been contacted by a rep with some big news- your bike is ready! Swing by our warehouse to pickup your bike and check out our facility.
Expect about 30-45 minutes for your pick up. We encourage giving your bike a test ride before leaving, to ensure all of your questions are answered.
Please bring a valid photo ID, a full faced helmet, straps, and maybe some cushion if you are laying the bike down in an SUV.
Services
Dropped? Wrecked? DON'T PANIC!
We know the pain of letting your bike slip between your fingers, its next to stepping in dogshit. But hey, don't scream at your neighbors just yet... You're able to get your bike fully-serviced at our facility. Broken lever or loose chain, we got you!
All services will be limited to ONYX OEM parts and accessories, no additional customizations/modifications can be performed at this time.
You can drop the bike off, or if it is a simple fix, we have a chill-charging station to hang around in while we finish up. We have a standard hourly service rate at $150/hour. Some fixes don't take too long! If you are having your bike rebuilt, please allow for up to two weeks before its completed.
We're open from 10am- 4pm for drop off's and pick ups. If you are having your bike shipped to our facility for service, please make arrangements with USHIP or another trusted shipping company to ensure your bike is delivered. You will be responsible for all shipping charges to and from the warehouse.
CHECK SERVICE DROP OFF AVAILABILITY HERE
If you are not local, but need service;
Set up a time to call/facetime with one of our service techs!